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Digital Portfolio

My name is

Jia Cheng

for my Sustainability interview video

my resume and my LinkedIn

Proficient with prior experience in the Human Resource Industry and a passionate advocate for Green Awareness among youths. I was featured on multiple platforms, such as Lianhe Zaobao, Channel News Asia, and the National Youth Council #TrailBlazer series. In ITE, I was one of the nine awardees for the Lee Kuan Yew (Model Student) Award 2023 and one of the ten for the Lee Kuan Yew-STEP Scholarship 2023 (Polytechnic Category). I was awarded the prestigious HSBC Centenary Scholarship 2023 at Ngee Ann Polytechnic.

Well-versed in Talent Acquisition, Employment Law and Compliance, Management Software, Fundamental Business Law, and Employment Engagement. Proficient with tools like Canva for creative design and can operate Adobe products (i.e., Adobe Illustrator and Photoshop to create posters), complemented by excellent knowledge of Microsoft Office products, including data analysis (functions) with Excel and basic Python coding.

Talent Acquisition

Human Resources

Business Law

Creative Design

Adobe Products

Microsoft Office

Basic Python

Customer Service

Business Communications

Canva Tool

Leadership

System Testing

Education Journey

Co-curricular Activities

• Development Director for The Sandbox Advocates
  
• Plan and organise panel discussions and learning journeys for fellow Advocates to attend and learn more about entrepreneurship and future career opportunities
• Revamped The Sandbox Advocates website with new design and theme
  

Academic Achievements

• First semester GPA 4.0 with Distinction in Business Law module
  

Co-curricular Activities

• Development Sub-committee Member of Sandbox Advocates focusing on developing fellow advocates
  
• Part of the organising team for a panel discussion by liaising and finding external speakers to inspire the youths
• Organised a learning journey to Google APAC office in Singapore by liaising with external stakeholders
  

Academic Achievements

• Graduated with GPA 4.0+ (inclusive of bonus points) with Certificate of Merit (COM)
  
• Outstanding Graduate and Course Medalist (Bronze) 2023 for the cohort
• Admitted to Director’s List for all academic years (AY 2021 and AY 2022)

Co-curricular Activities

• Leader of Greener Singapore Project - sponsored by NYC YCM Fund
  
• Member of Student Council Board (AY 2021 / AY 2022) and contributed as organising team for multiple projects
• Executive Committee of Human Resources Club (HR Club) and planned a donation drive to Willing Hearts’
  

Feb 2024 - Present

Intern, Talent (Career & Business Partnering)

SGInnovate

• Swiftly conducted first-round screening process of talent applications on Jobs @ Deep Tech Central portal, rapidly evaluation resumes to ensure only candidates who met the requirements were forwarded
• Attended internal meetings of business operations and observed external stakeholder’s meeting to gain more understanding of business communications.
• Posted managed roles on job boards (i.e., Monster) to redirect candidates to SGInnovate’s Jobs @ Deep Tech Central portal.
• Researched on some of the courses hosted by local and overseas training providers for start-ups to send their trainees to attend in the MedTech space.
  

Feb 2023 - Feb 2024

Clinic Assistant

Minmed Group Pte Ltd

• Increase the efficiency of the clinic consultation for HealthierSG First Health Plan (FHP) patients through the usage of Google Forms to allow them fill up their lifestyle questionnaire while waiting for their turn, to allow the doctors to get their basic lifestyle records ready for consultation
• Improved clinic reputation from 3.9 stars to 4.2 stars on Google through series of efforts in pushing for better customer service experiences
  
• Assisted with patients' care duties from registration to clinical procedures (i.e., ECG and Blood Pressure Reading), dispensing of medications, and payment settlement (i.e., claiming insurance visits through TPA portals) and other general administrative matters
  
• Performed service recovery actions for escalated cases for patients that lodged complaints to our Customer Service Support Team
  

Oct 2022 - Feb 2023

Intern, PayrollServe Division

Stone Forest Accountserve Pte Ltd

• Managed cases escalated from the Client Support Team by providing back-end troubleshooting and analysis of technical issues
• Conducted assigned system testing for software updates to identify and report bugs before deployment to ensure error-free software environment for users
  
• Composed guidelines for future employees to understand the procedures to release notes for the software to the other departments, improving knowledge transfer and operational consistency
  
• Managed general administrative tasks assigned, such as data cleansing and creating slides for managerial use
  

May 2021 - Nov 2021

Recruiter

Hong Ye Group

• Managed recruitment process for new part-time freelancers to focus on temporary roles such as Temperature Screeners to ensure the supply of manpower met operational demands
• Contributed to deploying up to 25% of workforce resources at peak period through strategic and diverse hiring initiatives on platforms like Gumtree
  
• Managed job postings on various job search platforms, effectively used Canva to shorten the onboarding process, and made use of automated tools such as WhatsApp messages to reply to potential candidates
  

Achievements in School

Ngee Ann Polytechnic

LKY STEP

Scholarship 2023

HSBC Centenary Scholarship 2023

Institute of Technical Education

LKY Model Student

Award 2023

Course Medal 2023

Certificate of Merit

Edusave EAGLES, Skills & Merit Award 2023

Outstanding Graduate

Award 2023

Service Star (Diamond) 2022

Service Star

(Gold) 2021

For explanation of individual awards, please email hello@fongjiacheng.com

Some awards are not displayed due to limited space. Please email for more details.

Director’s List

AY 2021/AY 2022

Testimonial by Supervisor

Stone Forest PayrollServe

Testimonial by ITE

for LKY Model Student

Testimonial by

Secondary School

For detailed testimonial, please email hello@fongjiacheng.com for the request

Key Featured

One person’s effort matters a lot. When you start making that change, it

INFLUENCE OTHERS.

Viewed 139k times

“The grant provided us with the funds to be able to have the opportunity to do what we want to do, in a sense of making positive impacts to it."

Featured in National Youth Council YouTube/Facebook

Viewed 100k times

“When buying products, we often do not have control over packaging, especially at supermarkets. However, as buyers, we can vote with our dollars and choose items with less plastic packaging to reduce waste."

Featured in Channel News Asia

“少年修身齐家争自强，励志奉献社会敢创新”

​工教院为我的未来打下坚实的基础，我也将怀揣对可持续性发展行业的热情，在提升自我的同时，为社会做出奉献。

Featured in Lianhe Zaobao

Joining the forum allows me to understand more about the deep-rooted societal issues concerning Singaporeans, such as affordable housing, sustainability, education, rising cost of living, etc., through discussions with other participants.

Featured in 6-Episodes Series Channel News Asia YouTube

Being the facilitator for two-consecutive years, I am able to facilitate Sustainability topic discussions among youths, such as reducing waste in Singapore.

Being featured during the Graduation Ceremony about my contribution to Sustainability, community involvement, and a short pre-recorded video clip of why I chose ITE College Central during my JAE application.

AS FEATURED ON